83 per day if we don’t install your services on the promised day until installation’s completed. This Code lets you know how to go about making a complaint and how to take it further if you need to. I recently upgraded from M350 to M500 package. Once the test begins click on: Run full test to see all the stats. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. Two months ago I switched over to Virgin Media and took out a combined TV, phone and broadband deal. Would not refund. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. I’m having trouble connecting my devices to WiFi. 13 July 2023 Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and. Re: O2 / Virgin Media Volt - Very slow speeds. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues, at 32%, 35% and 37%. Broadband, TV and phone deals. TV on the go. I have a very slow, unstable connection - 30-80mbps and 5-10% packet loss. You only need to go into modem mode for a few minutes while you run the tests. 8 comments. It's consistently worse at night, and today has been basically unusable (<1Mbps). In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. Restarted router multiple times, called the support, and they couldn't find a so. Very slow upload speed. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Ask Your Question Fast!. Lots of Post RS errors and QAM dropping from 256 to 16. Find out about Intelligent WiFi Pods. Expect uploads averaging 52Mbps from the M500 package, and. Gig1 speed - disappointing. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. I would like to add only my download speed is affected. That is a problem for us. The upload speeds – the rate. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. Ive been experiencing slow upload speeds of around 0. Enter 192. . It is possible that when a speed test was performed the device was connected to the 2. I phoned the technician team and asked. The virgin service-status page reliably shows "there are no faults in the area",. 168. Then comes the age old issue with Virgin Media, because the customer service is so bad and the staff so poorly trained, trying to get acknowledgement of a problem was impossible. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Boot the PC into Safe Mode + Networking and re-try the speed tests. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. After testing at various times of the day I’m getting about 500 to 600 MB speed. V6. The speed at 10Mb/s is curious, when the devices are connected login to the VM Hub and see if it is connected at 100Mb/s or 10Mb/s. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. He also moved my connection on to a different tap. The page you're looking for may have been removed, been renamed or is temporarily unavailable. on 27-10-2021 16:44. Gaming Support. uk comes. . I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Discover Virgin Media. If all the other computers connected are fine and have good upload then its not the Virgin service to be honest as it is delivering what it is supposed to. This may not be the closest location to where you live. By Tim Smith | Monday, June 12th 2023. Virgin TV 360. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. I am on the 500MB package. com, but it did not help me to solve and fix my slow UPLOAD spead. I replied to the message asking for the complaint to be re-opened and want to check if it has been or to reopen it. Virgin Media issues internet advice for customers to get faster speeds 'in minutes' If your Wi-Fi seems to be slowing down, a couple of easy remedies could get it. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. It covers the phone, broadband and TV service provided to you by Virgin Media Ltd, and the mobile service provided to you by Virgin Mobile Telecoms Ltd. on 06-03-2023 17:44. When i do a speed test on testmy. info@financial-ombudsman. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. on 06-06-2023 00:04. net and broadband quality monitor), although it's supposed to be 250Mbps. We have tried to cancel our account with Virgin but without success. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. Virgin media mobile internet slow Slow internet compensation . If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. Author. net using a computer browser or download the speedtest. The best way to contact Virgin Media to cancel is over the phone. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. Virgin Media Issues Reports Latest outage, problems and issue reports in social media: Rhiebelle (@rhiebelle) reported 3 minutes ago. M200: This comes with an average upload speed of 213Mbps. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. 5-1 mbps every day after 1pm for the last 2 weeks. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. Here’s the contact details of the two adjudication schemes you can use: TV, broadband, phone or mobile complaints. As low as 2Mbps at times, in the evening it’s back to 38Mbps. At the time of writing, the operator has merely. Phone. Online chat: You should see the option to start a chat on Virgin Media's website. 3) In the past 3 months I have not changed any software. Hi all, We should have 350mb, which speed tests show we are routinely getting. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Turn the hub. Ofcom has opened an inquiry into Virgin Media following complaints that they are not complying with regulations allowing customers to leave or switch providers. Their service has stopped working and it is not fully fixed after two full working days. We have phone - 5145164 - 2. The Virgin Media team is available Monday through Friday, 8 a. Speedtest. How long does it take to check my internet speed? A matter of seconds. org. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. I have had slow speed for 2 weeks. Broadband ISP Virgin Media (VMO2) appears to be in the process of laying the groundwork for both faster upload speeds and latency times (ping), which comes after a growing number of the provider’s customers began reporting activation of the first DOCSIS 3. Virgin’s upload speeds are actually much worse than BT’s fibre-to-the-cabinet lines, on a pound-for-pound basis. M50: This comes with an average upload speed of 54Mbps. Jun 09, 2023 10:50 am EDT. 2 Mbps). Noticed my speeds were a little low over the weekend so I thought I'd include this little screen shot from SamKnows. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. Here you’ll find all the help you need for Virgin Media related problems and issues. 0 Kudos. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. Restarted router multiple times, called the support, and they couldn't find a so. Read 1 more review about Virgin Media Ireland. Multiple broadband speed tests over time can show if and when speed fluctuates. 7 tips to tackle internet speed issues. Speed test are averaging 300mb mark and carried out via ethernet connection. on 03-10-2022 11:23. uk and broadband. 7 mbps. m. Virgin Media has a rating of 1. So clearly, the Virgin Media Stream box can do a lot – but it’s not perfect on any front. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Speed test the service to a Router mode Hub (3/4/5) +. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. If there is a marked improvement take a look at the software and security packages on the PC for products that sap the network speed. Leading internet providers in Portsmouth are Plusnet, Virgin Media, and Sky Broadband. Their service has stopped working and it is not fully fixed after two full working days. org. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Check your internet speed with our free broadband speed test. 4 hours placed in modern mode and an Asus RTAX86u router. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. I can verify this, see below. This can see latency times become very slow (double or more vs the usual baseline). It's now actually so slow most speed tests time out before giving me results. by Farle1240 • On our wavelength. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. I have Virgin Business with 500MB download and 50MB upload. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Customer complaints-23%: Trustscore: 4. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. Go to our service status page. It works with the UK’s fastest broadband services, including Virgin Media, BT and fibre. TiVo. 2 Mbps and laptop 2. I have a hub4 which is in modem mode. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. My latency is 11ms and packet loss is 0. Broadband deals . For all issues we recommend a reboot. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. 6/9. Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. Every device tested provides the same 150 mbs Ethernet connection. Time Priority Description. on 26-11-2022 19:54. My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. 01 Mb upload on the 1Gig package. Try the info below to find out if there is a service to the Hub issue or a local kit issue. Wifi speed depends on so many things. Slow Download Speed: VM SuperHub 4 on Gig1. A speed test completed on the Asus gives an average of 90 Mbps download and. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Hey folks. samknows/real speed to hub is showing <100mb. I have a Virgin Media hub. Last year, Virgin Media gave millions of customers on its M100 and M200 tiers a free speed boost. When i do a speed test on testmy. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. Broadband Speed Test; Packages. About our broadband help and support page. 3 stars. Simply test your broadband service, and if we find an issue we can help with a fix online. From 1 April 2019, the Automatic Compensation Scheme by Ofcom means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. Located in Edinburgh, Scotland. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. Check your broadband contract 3. From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. He tested the. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Around mid Novemeber 2022 I sent in a complaint regarding absolutely horrendous upload speeds. Broadband Speed Test; Packages. multiple notebooks tested and confirmed that peer to peer they received 1 gig Ethernet. The download speeds available on Virgin Media are available to customers based on your speed package. 0 Mbps and 3. co. We have also checked to see what the situation is with regards the latency issues, and. Once the test begins click on: Run full test to see all the stats. If it’s not a technical issue you need help with then we’re here to support you on. Stream from Virgin Media. 1 modem mode. Stress your connection and have a look on the Asus page and check what your CPU and RAM are doing, there's a status tab on the router home screen. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance,. 33 for each calendar day that the service is not repaired. It is possible that when a speed test was performed the device was connected to the 2. This evening I ran the Virgin Media speed test. I’m experiencing slow speeds. Im currently on M350. M100: This. on 06-03-2023 17:44. Virgin Phone Switchover. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. Check your broadband speed 2. Go back to normal router mode as soon as the test is done. I also have a Hub4, but run in it Modem mode, with my own router. louisg. Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. 5Mbps and 10Mbps Download in speed tests, with occasional peaks around 50Mbps. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. 2 Mbps (at 1833 and 1835). 0/ 5 (451 votes cast)To run a test: Go to speedtest. m. M100: This comes with an average upload speed of 108Mbps. Discussion in 'Virgin Media Broadband' started by Rainman Andy, May 31, 2011. stevenjbarrett75@yahoo. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. Ive been experiencing slow upload speeds of around 0. I’ve checked the splitter and it’s rated 5-2000 so think that’s a ‘newer’ splitter. We bringVirgin Media has collected 1993 reviews with an average score of 1. Update 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. 7/2. V6. Amount of compensation. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. Over the last 2 days my download speed has gone down to under 1mbps. 4 weeks ago. Via Wi-Fi I’m getting speeds of c. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. Email Customer Services on . Volt. I’d like to test my speed. It also offers M125 (average speed 132Mbps), M250 (average speed 264Mbps), M350 (average speed 362Mbps). Fainbrog. 5 40. 87% of all complaints have highlighted problems with the company's E-mail service. Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. Slow upload speed. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Mobile customers. Cisco’s monitoring of Border Gateway Protocol (BGP) events, which is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (such as those run by your ISP), has also picked up the outage – this has affected 239 prefixes. 4GHz network which does have slower speed. Broadband, TV and Landline offers . . ) We restarted the VM box for the Tv too. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Thursday. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. S. net will determine the best performing server to run your test on. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. 2022. Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. On a speed check I'm getting 200+MPS but as someone explained to me doing 200mph on racetrack is different to trying to do 200mph on a ploughed field. 27-04-2023 20:00 - edited 27-04-2023 20:47. Speed. 28. For example, randomly internet pages will not load. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. T3 Timeouts. 13Gb, over 230Mb faster than BT's fastest broadband plan. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. O2 don't like you using their SIM card in such routers except for a short time. If you need to contact Virgin Media customer service, the number is 0345 454 1111. Please can someone check that my c. - 5241278. Virgin Media offer a gigabit-capable broadband package that delivers average download speeds of 1130Mb per second at peak times. . karlhiggi. Click the lower link (Share Live Graph) then, click generate. 2nd image is the same UPD VPN just after I started a torrent client. Sign in . Hi My virgin media has been slow and drops to speeds to as low as 10MBps randomly cutting the connections of devices randomly throughout the day. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Below 40ms (milliseconds) is a superfast and stable connection. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. I have tried. 3 stars. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Reviewers complaining about Virgin Media most frequently mention customer service problems. You will be contacted by a member of our Complaints Team. Manage Your Account. 404 - Page not found. Slow Speed - Intermittent Signal Issue. 9 Mbps (at 1614 hrs). Forums. Slow WiFi . Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. 0. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). Check with your provider to see if it’s fit for purpose. 16. All BT’s contracts are currently for 24 months. 168. The median download speed at 1pm was 80. Problem 1: Slow Internet Speed. 0. Give your broadband a boost. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. No. Click on the “> Check router status” button. Link . It's now actually so slow most speed tests time out before giving me results. mockridge@virginmedia. over 3. Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. Get broadband for £15 £30 £15 View DealHere’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Twitter: @bt_uk. . . I have raised this twice. To just to keep you updated we have now been advised there is a reported area fault in your area. co. Very slow upload speed. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. uk I can’t connect to broadband. Your wifi devices many not have the latest spec in them also. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. M125 - Suboptimal Performance in Speed Saturday; Virgin media broadband (Help) in Networking and WiFi 17-09-2023; Why is service status lying to its customers in Speed 19-08-2023; Not getting 1gb speeds on ethernet - Hub 5 in Networking and WiFi 04-08-2023; Virgin media broadband (Help) in Networking and WiFi 10-04-2023Customers of Virgin Media’s (VMO2) email service are once again reporting problems today. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. 2) Yes I do know how to test Broadband speeds. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. I have had slow speed for 2 weeks. Home Phone. This is a really an issue as we have two kids home schooling online and my wife and I are also on calls. Take a look at how our speeds compare to our competitors’ fastest median download speeds. May 31, 2011 at 4:16 PM.